What Makes a Good Customer Service Employee

People need many different skills when they are working in the customer service industry. Their first priority should be ensuring they understand what the customer wants and providing them with exceptional service. The customer service representative needs to be a good listener and identify what the customer needs by asking good questions and making sure they understand. The employee needs to show the customer that they want to be there providing the service and they are proud and happy to help the customer any way they can. Many customers’ wants to feel that they are important and appreciated and every employee should make sure they make every customer feel that way. This makes the customer trust the employee and feel comfortable dealing with them. Every employee needs to look for ways to help the customer. Never tell the customer you cannot do something because that gives a negative impression, instead make the statement in a positive way which will show the customer you did try but you aren’t able to do it at that moment. The most important thing to do is always smile. The first thing every customer wants to see is an employee happy and ready to serve them.

Every where you go you are facing with people providing customer service and you always hope that you have a good experience. I believe there should be a lot of training with any industry that is providing service to their clients. I have been working in the customer service industry for the past 6 years and I try my best to ensure i provide great service to all my customers. Dealing with customers can be difficult at times because your not always going to get customers that are not happy when they walk into the store. The only thing employees need to do is make sure they have a smile on their face and always try their best to give their customers what they want and help them walk out of the store happy.

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Great Customer Service

Many people have different thoughts as to what great customer service really is. My idea of great customer service is someone who makes you feel like your purchase is important and also listens to your needs and wants. At the end of the experience you want to feel as though you will go back to that place again.

I had an experience about 3 months ago at a retail store where I thought the customer service was excellent and I do not think I will forget the employees service. One thing that bothers me about some retail stores is when employees rush at you as soon as you enter the store.My experience at this store was completely different. Before I went to the store I already had in mind the few items I wished to purchase. When I entered the store I looked around for a bit and then got approached by a very nice employee. She offered to help me and showed me a few items she thought I would like. It took me a while to make my decision but the employee did not rush me and helped me along the entire time. She showed me many different items and went back and forth helping me choose my purchase. The employee was extremely helpful and very polite with a great attitude. A week after my experience I got a card in the mail from the store with a hand written note from the employee thanking me for my purchase. I thought that was a great gesture the store decided to do with their customers. That letter made me think of the experience I had and how great the employee was. If I need something from that store I always make sure I go to the same location because I know how great their service was from my past experience.

Getting great customer service is sometimes hard to find because not everyone is passionate about their job. I believe people should take action when they see great customer service. We always look at the negative and only voice our opinion when something bad occurs. Do you ever wonder why people don't approach the managers with good comments about the service they just received? I believe people should take action and let the managers know how great some employees are because they may not get those types of comments too often.