I had an experience about 3 months ago at a retail store where I thought the customer service was excellent and I do not think I will forget the employees service. One thing that bothers me about some retail stores is when employees rush at you as soon as you enter the store.My experience at this store was completely different. Before I went to the store I already had in mind the few items I wished to purchase. When I entered the store I looked around for a bit and then got approached by a very nice employee. She offered to help me and showed me a few items she thought I would like. It took me a while to make my decision but the employee did not rush me and helped me along the entire time. She showed me many different items and went back and forth helping me choose my purchase. The employee was extremely helpful and very polite with a great attitude. A week after my experience I got a card in the mail from the store with a hand written note from the employee thanking me for my purchase. I thought that was a great gesture the store decided to do with their customers. That letter made me think of the experience I had and how great the employee was. If I need something from that store I always make sure I go to the same location because I know how great their service was from my past experience.
Getting great customer service is sometimes hard to find because not everyone is passionate about their job. I believe people should take action when they see great customer service. We always look at the negative and only voice our opinion when something bad occurs. Do you ever wonder why people don't approach the managers with good comments about the service they just received? I believe people should take action and let the managers know how great some employees are because they may not get those types of comments too often.
No comments:
Post a Comment