My Experience at a Restaurant

How does one rate their customer service experiences? What does it take to make a great customer service employee? Do you ever wonder how some employees got hired working in customer service? Many people have different expectations and believe that they should have the best experience anywhere they go. Sometimes I get great customer service and I would go back to that place and sometimes you get lousy customer service where you wonder how those certain individuals still have a job.

A couple of weeks ago I went to a restaurant with 4 other friends. We’ve gone to that restaurant many times before because we enjoy their food and never had any problems. We had gotten there around 8:30pm and started talking and didn’t realize it was already 9:00 and none of their employees took our order. The restaurant wasn’t that busy because it was a weeknight and we were in complete shock that no one came to our table. The waitress finally took our order which was an appetizer and our meals. 30 minutes later we received our appetizer which was very cold and nothing like we’ve had before. After the appetizer was done, another 30 minutes went by. We kept on waiting for our meals to come by but still nothing. The waitress did not even come over to tell us it will be a couple of minutes. We were all getting extremely impatient so one of my friends asked for the manager. The manager came and we told them how we waiting for a long time for someone to take our order, then to receive our appetizer which was cold, and now waiting to receive our meal. The manager was not polite at all and seemed like she did not care what we had to say. At the end of the conversation we were extremely dissatisfied at the way she approached the conversation and was questioning how she got her position when she didn’t treat us nicely at all. By the end of the meal we had gotten the appetizer for free which was a nice gesture but it still did not make up for the experience we had. I’m sure many people have had experiences like this where they felt very dissatisfied at the service which was provided.

Many people have bad experiences at a restaurant and that type of environment should have great customer service because the customers expect to be treated with respect and also get the experience and the type of meal they are paying for. Many people have experiences where they say “the waiter/waitress was horrible, they are not getting a good tip.” In that type of industry customers shouldn’t be debating whether or not they should leave a tip because of the poor service. I would rate this customer service experience very poorly and I hope not to experience too many similar to this one.